Privacy policy
Last updated: November 7, 2026
ElderlyPath (elderlypath.com and the ElderlyPath app) is operated by Prestige Technologies ("we", "us"). This policy explains what information we collect and how we use it.
Information we collect
- Account details you give us: name, email address, organization, and for facility owners and staff, an optional mobile number for text alerts.
- Requests you send through ElderlyPath, such as tour requests, referrals and chat messages, including the contact name, phone and email you enter.
- Basic technical information needed to run the service, such as the type of device and browser, and whether a request came from the website or the app.
How we use it
- To deliver tour requests, referrals and chat messages to the facility you chose, and to send you confirmations.
- To send account emails, such as password setup and reset links.
- To alert facility owners and staff about new inquiries by email and, if they turned it on, by text message.
- To keep the service secure and to understand how it is used.
Text messages (SMS)
- We text only facility owners and staff who enter their mobile number and tick "Text me new inquiries" in Account settings. Texts are alerts about new inquiries, not marketing.
- Message frequency varies with the number of inquiries. Message and data rates may apply.
- Reply STOP to stop texts at any time, or turn them off in Account settings. Reply HELP for help, or email info@elderlypath.com.
- All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
- We do not sell, rent or share mobile numbers or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. Mobile numbers are shared only with the text-message provider we use to deliver the alerts.
Who we share information with
- The facility you send a request to.
- Service providers that run ElderlyPath for us (hosting, email and text-message delivery), only to provide the service.
- When required by law.
We do not sell personal information.
Health information
ElderlyPath is a directory and messaging tool. Please do not send medical records or detailed health information through it.
ElderlyPath phone apps
- The iPhone and Android apps show the same service as this website and use the same account.
- If you allow notifications, we save a notification token for your phone so we can alert facility owners and staff about new inquiries. We delete it when you sign out of notifications or delete your account.
- The camera and photo library are used only when you choose to add photos to a facility listing.
- The apps do not track you across other companies' apps or websites and contain no advertising.
Your choices
You can update your details and alert settings in Account settings. You can delete your account at any time in Account settings > Delete my account, on the website or in the app. If you cannot sign in, request deletion at elderlypath.com/delete-account or email info@elderlypath.com. Deleting an account removes your profile, saved communities, alert settings, notification tokens and sign-in. Tour requests and messages already sent stay with the community that received them, and we keep limited records where the law requires.
Contact
Prestige Technologies, 5700 Crooks Rd, Suite 225, Troy, MI 48098 · info@elderlypath.com